麻豆传媒

One of the first steps to getting your business up and running is obtaining clientele. However, it鈥檚 retaining these individuals in the right way that really keeps customers coming back for more, and enhances your reputation. Though it may seem obvious, keeping your customers happy should always be a top priority. However, in most cases, accomplishing just what you鈥檝e promised may not always be enough. We want you and your business to thrive, so we鈥檝e thought of some helpful tips to consider for keeping your customers happy and loyal.

Always Listen

It鈥檚 important to really hear what your customers are saying. Communication is a two way street, so take a moment to listen to what your client requires, what鈥檚 important to them, and what they value. This will give you the chance to understand what makes them happy so that you can act on it before they need to ask the next time. Take into account any feedback they give you, as it could help you build a trusting relationship with them and your future clients.

Build Trust

Did you know it takes 12 positive experiences to make up for one bad one? As mentioned above, listening is one way to gain their trust. Building trust can also be done by keeping them informed and being transparent. If you think you鈥檒l be late one day, let them know. If you鈥檝e made a huge mistake in their landscaping design, let them know. After all, nobody likes an unpleasant surprise.

Be Realistic

Don鈥檛 over promise on something you may not be able to accomplish! It鈥檚 always better to underpromise and overdeliver, than vice versa.

Make Yourself Accessible

It鈥檚 best to reply to emails/messages within an hour of receiving them. If possible, don鈥檛 wait longer than 24 hours to respond. This goes back to the point of keeping them informed. If your customers are in need of reaching you, they don鈥檛 want to spend time worrying about why you鈥檙e not getting back to them. They鈥檒l appreciate a short response saying you鈥檝e received their message, and will get back to them as soon as possible much more.

Add a Special Touch

This makes a huge difference. If you鈥檙e a tutor you could bring some treats to your next lesson to congratulate your student on acing that test! Or, if you鈥檙e a housekeeper you can learn to make some simple towel animals to place in their washroom. There鈥檚 an infinite list of small personal touches you can do within any business. A smile is guaranteed, and it could turn a one time customer into a recurring loyal one.

Let us know if you give any of these tips a try, and be sure to put your own spin on it!